The Department of Public Social Services (DPSS) is nonetheless open for business and prepared to assist you even when its physical offices are momentarily closed. To apply for or renew your benefits, you are not required to go in person to any of the DPSS locations.
Your Medi-Cal benefits will remain in effect if you are presently receiving them. You must still adhere to the Medi-Cal renewal reporting requirements, though, or your benefits will be stopped after the initial 90 days. You can mail your renewal package or upload it on the DPSS website if you have received one.
Please visit the DPSS website to apply for benefits if you have lost your work or simply need help. If you submit all the appropriate paperwork together with your application for CalWORKs, General Relief, Refugee Cash Assistance, Cash Assistance for Immigrants, or Cal Fresh, DPSS will waive the application interview.
DPSS accepts self-certification/attestation for photo identity, domicile, income, and expense requirements. Visit the DPSS website and click on the Programmes & Services link to learn more about the program requirements.
Background New technology offered the chance to enhance customer service by adding a self-service element. The DPSS App expands on earlier IT expenditures. Your Benefits Now (YBN), the DPSS Customer Service Centre (CSC), the Interactive Voice Response (IVR) system, and the Electronic Document Management System (EDMS)
It is not intended to facilitate online applications; it is not intended to duplicate our YBN platform. DPSS decided to concentrate on some problems that were highlighted as obstacles for our customers: EBT account information and document submission. Information revealed to us that more than 60% of our customers visit YBN via their smartphones' web browsers. Users can log in in one of two ways: Using their Customer ID and PIN number or using their Customer ID and established YBN ID and YBN Password
After logging in, the app will ask the user to accept the User Agreement and check the account's availability
The DPSS mobile app enables users to view real-time EBT data and submit electronic status report verifications using their phone's camera on a quarterly or semi-annual basis
Available Balance Transaction History, Merchant Information, Transaction Amount, Status/Post Date, and Balance After Transaction
Viewing the most recent case status information, adding an ATM locator, and improving the document upload feature to go beyond the status report format to accommodate any requests for further information are all things that can be done with the app.
Challenges include limited marketing and early data that is primarily qualitative rather than quantitative. Employee buy-in: Without staff support, we lose steam. Ensuring that business needs make use of technology rather than having the requirement be defined by the technology. Must be a component of a bigger communication/service improvement plan.
We gather the essential elements for seamless team collaboration, especially for remote teams, in order to boost productivity. Installation is not required. Not a challenging setup. There are no extras or costs. Everything is set up so that starting a collaboration with you is quick and easy. If you don't already have the DPPS Mobile App on your phone, you may download it from the Apple Store for iPhone users and the Google Play Store for Android users. The capabilities of the mobile app will also be covered, including how to monitor your case status and benefits information, check your EBT balance, find EBT outlets, and upload documents.
They also help you stay focused and tick things off of your never-ending list of things to do. We are aware that there is an increased need for services for individuals and families. Although our doors are temporarily closed, we want to reassure everyone in our community that DPSS Mobile App is still open for business and can help you manage and optimize your work on all the progressive ground levels to give you the markup of progress and achievement you need to excel strategically and professionally as well.
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